The end of root cause analysis?

Focus on Analysis: The End of Root Cause by Matthew Boeckman – October 20, 2017

I recently came across this article on my LinkedIn, and felt it was important to share.

To summarize, analysis with Cynefin starts by mapping the behavior you’re trying to understand to one of four quadrants: Simple, Complicated, Complex, and Chaotic. Each quadrant suggests a course of action, appropriate for the inherent similarities in patterns at increasing levels of complexity.

The main ideas with Cynefin are to advance issues from more dangerous quadrants to less dangerous ones, by treating the quadrants differently and progressively improving your understanding and process until they become Simple.

This process should simplify your responses to incidents, however you need to prevent your teams from becoming complacent, because that can cause Simple incidents to fall into Chaotic.


Additional reading/viewing:

Cynefin framework From Wikipedia, the free encyclopedia